Privacy Policy
Introduction
This Privacy Policy applies to customers' personal data collected or used by ARKTRON OÜ (hereinafter referred to as the Company) or its affiliates. We value your interest in our Company and our services when you visit our websites and related communication channels, including our social media pages and newsletters. This Privacy Policy applies to all personal data collected by the Company when you interact with us.
Why we ask you to provide personal data
We may ask you to provide personal data for purposes including, but not limited to, the following:
- obtaining information about the Company's services;
- participating in the Company's online communities, including our social media pages and newsletters;
- saving your preferences for future communication and interaction with the Company;
- helping us provide and improve our services, create personalised offers, optimise customer service and continuously improve our websites;
- resolving customer issues and/or problems related to our services;
- receiving personalised communications, advertising and special offers that match your interests, based on information you provide to us and information we collect through cookies or similar technologies when you use the Company's websites, social media pages or newsletters.
As a rule, we process your personal data only for the purposes we have communicated to you. If we use it for other purposes that are closely related to those stated above, additional data protection measures will be applied where required by Estonian law.
Types of personal data we collect
When you interact with the Company, for example by submitting an enquiry through the website or communicating with us through social media, we may request or receive certain information, such as:
- your first name, surname and patronymic, where applicable;
- your email address;
- your telephone number;
- your social media profile;
- your gender;
- your age;
- information about products and services you have purchased;
- information about how you use the Company's websites and the actions you perform on them;
- your interests;
- comments you have posted;
- information from your social media profile;
- other information related to your online behaviour.
We may also collect personal data through cookies or similar technologies, including, but not limited to:
- your IP address;
- your cookie identifier;
- your web browser;
- your location;
- pages you have visited on our websites;
- advertisements you have viewed or clicked on;
How we collect your personal data
You may provide your personal data to the Company in several ways, including, but not limited to:
- communicating with the Company through the website, by telephone or by email;
- ordering a service;
- participating in a promotion, game or competition;
- taking actions on social media related to sharing the Company's content, for example by clicking “Like” or “Share”;
- requesting text messages to be sent to your mobile phone or device;
- subscribing to the Company's newsletter;
- voluntarily participating in surveys;
- through cookies stored on your computer or mobile device when you visit our websites;
- through recordings of your telephone conversations with our employees for training, service quality improvement or prevention of rule violations.
Sharing your personal data with other companies
We may provide your personal data to service providers, business partners and third parties in accordance with Estonian law. The Company may share your data with other companies, such as IT providers, communications service providers, advertising and PR agencies, data management partners and other parties that assist the Company in providing its services.
Where the law requires us to obtain your consent, or where we otherwise consider consent appropriate in the circumstances, we will request your consent before providing your personal data to another party.
The Company will disclose personal data only in accordance with this Privacy Policy and/or as required by Estonian law.
Your rights
After providing your personal data, you will have the opportunity, within reasonable limits, to access this information in order to update, amend or, where permitted by law, delete it. This primarily applies to registration on the Company's websites and social media channels. You may also ask questions about your personal data, submit complaints or, where appropriate, request that the storage and further processing of your personal data be stopped by contacting us at: [email protected]. We will be required to delete all information about you upon your request.
Links to other websites
While browsing the Company's websites, you may encounter links to other websites provided for your convenience and information. These websites may be independent of our Company and may have their own privacy policies, statements and notices. As we are not responsible for the content, use or privacy practices of websites that are not owned or operated by the Company, we strongly recommend reviewing their privacy documentation to understand how your personal data may be processed on those websites.
How we protect personal data
We recognise and take seriously our responsibility to protect the personal data you entrust to the Company against loss, misuse and unauthorised access. Our Company uses a range of security technologies and organisational procedures to help protect your data. These measures include access controls, firewalls, secure servers and encryption of various types of data, including financial information and other confidential information.
Information for parents
Although the Company's websites are generally not intended for children under the age of 16, it is the Company's policy to comply with laws requiring the consent of a parent or guardian before collecting, using or disclosing information about children.
Our Company strongly encourages parents to take an active role in supervising their children's online activities. If you believe that we have collected personal data relating to a person under the age of 16, please contact us using the address provided at the end of this Privacy Policy. Our Company strongly encourages parents to take an active role in supervising their children's online activities. If you believe that we have collected personal data relating to a person under the age of 16, please contact us using the address provided at the end of this Privacy Policy.
Changes to this Privacy Policy
The services provided by the Company are continuously evolving, and their form and nature may change from time to time without prior notice. For this reason, we reserve the right to amend or supplement this Privacy Policy periodically and will publish any updated materials on our websites.
We will place a clearly visible notice on the relevant page to inform you of any significant changes to this Privacy Policy and will indicate the date of the latest update at the beginning of the Policy. We encourage you to check the website regularly to review the most recent version.
The updated Privacy Policy takes effect when it is published. If you do not agree with the new version, you should change your preferences or consider discontinuing your use of the Company's websites. By continuing to access or use our services after the changes take effect, you agree to be legally bound by the updated Privacy Policy.
Contact information
If you have any questions regarding your personal information and how it is used by the Company, please contact us at: [email protected].